Which service fits what you see
Start with the situation in the left column. The right column shows how quickly most households want it handled.
| Situation | Likely service | Urgency |
|---|---|---|
| Water running down a wall or through a ceiling. | Burst pipe repair. | Emergency. |
| Every drain slow or gurgling, or sewage in the tub. | Sewer line cleaning, then sewer line repair if a break shows. | Emergency. |
| One sink or tub drains slowly but still empties. | Drain cleaning. | Soon, an emergency if it overflows. |
| Tank leaking, or no hot water at all. | Water heater repair or water heater replacement. | Emergency. |
| Water bill jumped and nothing visibly leaks. | Leak detection. | Soon. |
| Buying a house or checking a line before a repair. | Sewer inspection. | Planned. |
If your situation sits between two rows, treat it as the more urgent one until a plumber says otherwise.
Emergency work versus planned work
Fourteen of the services here are the ones people call at night. These are drain cleaning, water heater repair, water heater replacement, hydro jetting, leak detection, sewer line repair, sewer line cleaning, commercial plumbing, toilet repair, faucet repair, garbage disposal repair, burst pipe repair, water line repair and sump pump repair. The 24/7 line takes those calls at any hour.
Five are planned work: water heater installation, tankless water heater, repiping, plumbing installation and sewer inspection. They usually involve choosing equipment, measuring a space or looking at a camera recording, so they are booked for a daytime visit. Same-day appointments are available when the schedule allows.
Planned does not mean unimportant. A 10-year-old tank heater that still works is a good candidate for planned replacement, because a heater that fails on a Sunday leaves fewer choices. The point of booking ahead is picking the unit, and the day, yourself. A typical tank holds 40 to 50 gallons, and a full one weighs several hundred pounds at 8.34 pounds per gallon.
Drain and sewer work, from one clog to a failed line
A single fixture that drains slowly is a job for drain cleaning. When the same drain clogs again within weeks, grease, scale or roots are usually coating the pipe, and hydro jetting with high-pressure water scours the walls instead of poking a hole through the blockage.
Several drains slowing at once points to the main. Sewer line cleaning help clears the line between your house and the sewer connection, and a camera sewer inspection shows why it keeps blocking. If the picture shows a crack, a sag or a collapsed section, sewer line repair service is the fix that lasts.
Water heaters: repair, replace, install or go tankless
No hot water, lukewarm water or a rumbling tank often comes from a failed element, thermostat or burner, and water heater repair can handle those without a new tank. Many tank heaters need replacement somewhere around the ten-year mark, and a tank leaking from the bottom is almost always past repair, so water heater replacement help is the call.
When you are choosing rather than reacting, water heater installation service covers placing a new unit with the venting, relief valve and piping the Delaware code requires. A tankless water heater heats on demand and takes up less floor space, but it needs the right gas line or electrical supply, which a plumber checks first.
Supply lines, leaks and old piping
A pipe that has split is burst pipe repair, and a failed line between the street and the house is water line repair work. If you cannot find the source, leak detection service locates a hidden leak behind a wall or under a slab so the plumber opens one small area instead of many.
When leaks keep appearing in different places, the piping itself may be at the end of its life, and repiping replaces the supply lines through the house. New bathrooms, kitchens and appliance hookups fall under plumbing installation help, which should be planned with the permit question in mind.
Fixtures, pumps and commercial buildings
A running toilet or one that will not flush is toilet repair service. A dripping spout or a shutoff valve that will not close is faucet repair, and a disposal that hums, jams or leaks under the sink is garbage disposal repair help.
A basement pit with a pump that will not start before a storm needs sump pump repair service, because groundwater depth varies by lot. Restaurants, offices and shops with floor drains, grease traps and several restrooms have their own needs, which commercial plumbing covers. Not sure where to start? See the towns we serve or call the line.
Common questions
How do I pick the right plumbing service?
Match the symptom to the table above, then call and describe what you see. The dispatcher will confirm which service fits and whether it is an emergency.
Which plumbing services count as emergencies?
Drain cleaning, water heater repair and replacement, hydro jetting, leak detection, sewer line repair and cleaning, commercial plumbing, toilet, faucet and disposal repair, burst pipe repair, water line repair and sump pump repair are all handled by the 24/7 line.
Can I book planned work on the same line?
Yes. Water heater installation, tankless units, repiping, plumbing installation and sewer inspection are booked by phone, with same-day appointments when available.
Will I know the price before the work starts?
The plumber gives you a clear price before work starts. Ask what could change it, such as access, parts or a finding behind a wall.
Are the plumbers licensed?
The work is done by licensed and insured Delaware plumbers. You can verify any license at delpros.delaware.gov.
Not sure which service you need? Call (410) 378-7601 and describe the problem.

