What we collect
When you call, we collect your phone number, your name if you give it, the address where the work is needed, and a description of the problem. We also keep notes about the call, such as whether it was an emergency or planned work.
Calls to our line may be recorded for quality and training purposes.
The website may use basic analytics to count visits and see which pages are read. These tools can record your approximate location, device type, browser and the pages you view. We do not use the website to collect names, addresses or payment details, because there is no form or checkout.
How we use it
We use call information to understand your problem, match it to a licensed plumber, and arrange the visit. We also use it to answer questions about a past call, to review how calls are handled, and to train the people who answer the line.
Analytics information helps us see whether the site is easy to use and which pages need to be clearer. We do not sell your personal information to anyone.
Who we share it with
We share your name, phone number, address and the description of the problem with the licensed plumber who takes your job, because the plumber cannot reach you without them. Those plumbers are independent professionals, and they handle information they receive in line with their own obligations.
We may also share information when the law requires it, such as in response to a valid legal request, or to protect safety during an emergency. We use service providers for tasks such as phone systems and website hosting, and they may process data on our behalf for those purposes only.
How long we keep it
We keep call records and recordings for as long as they are needed for the purposes above, for resolving disputes and for meeting legal obligations. After that, we delete them or remove identifying details. Analytics data is kept in the form and for the period set by the analytics provider.
Your choices
You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it, and we will respond unless the law or an unresolved job requires us to keep it.
You can block analytics cookies in your browser settings, and the website will still work. This site is meant for adults, and we do not knowingly collect information from children.
Security and changes
We take reasonable steps to protect the information we hold, but no phone system or website is completely secure. If this policy changes, the updated version will appear on this page.
Information you give a plumber directly, such as payment details at the end of a job, is handled by that plumber and not by this site.
Contact us about privacy
For privacy questions, call the dispatch line and ask for a privacy request, or write to contact@247plumbermiddletownde.com. The business address is 119 Patriot Drive, Middletown, DE 19709. The email is for business and privacy questions only, and plumbing service requests are taken by phone.