Service Area: Middletown, DE and Nearby Towns

Middletown is the base

Middletown grew from 6,161 residents in 2000 to 18,871 in 2010 and 23,192 in the 2020 census, and it is described as the fastest-growing area in Delaware. Many housing developments surround the town center, especially to the north. Much of that housing dates from the 2000s growth wave, so original water heaters, supply valves and fixtures are now reaching replacement age.

Older plumbing is concentrated near the historic center along Main Street. If your home is in that part of town, mention how old the house is when you call, because it helps the plumber plan for what may be behind the wall. We do not assume a pipe material for any neighborhood, so the plumber checks on site.

Town elevation is about 66 feet, and groundwater depth varies from lot to lot. A basement that stays dry on one street can take water on the next, so a sump pump complaint is judged by your own basement, not by the neighborhood.

How the roads connect Middletown to the towns we serve

DE-1, a toll road, runs along the east edge of Middletown. US-301, also a toll road, runs just west and north of town, with Middletown exits at DE-299 on the west side and DE-71 on the north side. Tell the dispatcher which road you are closest to if you are in a new development with a street name that GPS may not know.

DE-71 runs north and south through town as Broad Street. Going north it leads toward the Summit Bridge, and going south it leads to Townsend and US-13. DE-299 runs east and west through town as Main Street, along with DE-15, and it points toward Odessa and Smyrna. During the Olde Tyme Peach Festival each August, Main Street closes for a parade, so give a cross street and an approach route for addresses near the center.

Townsend has its own page

Townsend is an incorporated town about 7 miles south of Middletown on DE-71, ZIP 19734, with a population of 2,717 in the 2020 census. DE-71 runs through the eastern part of town, and Main Street is the east-west road. Town hall is at 141 Main Street, (302) 378-8082.

Water and sewer service in Townsend come from different providers than most of Middletown. The resident information page lists Artesian Water for water and New Castle County Special Services for sewer. Our Townsend plumbing page covers what that means for a backup, a leak or a water heater call there.

Other nearby towns we reach

Odessa lies east of Middletown, Bear is north, and Smyrna is south. Delaware City and Port Penn are both northeast. We list them because dispatch reaches them as nearby towns, and we will tell you on the call whether a plumber can take your address.

What to tell the dispatcher about your address

Six details make the dispatch faster and the first visit more useful.

• The street address, including any unit, building or apartment number.
• The town and ZIP code, since Middletown is 19709 and Townsend is 19734.
• Say if you are on town water from the Middletown Water Department or on Artesian Water, which serves Willow Grove Mill, Parkside and Estates at Dove Run.
• Whether you have public sewer or a private septic system, if you know.
• Where the main water shutoff is, and whether you were able to close it.
• Any gate, dog or parking limit that will affect the plumber at the door.

Town, what to tell us and which office to ask

Use this table when a problem might sit outside your house, such as a main break or a backup that affects neighbors.